About Melrose

Pendle Hill Nursing Home

Melrose Aged Care (known as Melrose Village) makes it a popular aged care choice for people in the Western Sydney area. Here you will find a professional and highly experienced aged care team that is passionate about creating a home-like environment and delivering quality aged care and support services.

This spacious aged care facility offers modern facilities for 80 aged care residents and is beautifully styled and decorated with gorgeous furnishings.

  • Single Rooms with ensuite
  • Dementia Wing
  • In House Cooking with qualified Chef
  • Emergency Call System
  • Access to Allied Health Services
  • 24/7 Care Staff & RN’s
  • GP Visits
  • Hairdressing & Beauty services
  • Activity Programs
  • Weekly Religious Services
  • Library
  • Café
  • Men’s Shed
  • Shopping Trips & Outings
  • Respite Care
  • Palliative Care
  • Ageing in Place

Additional Information

All bedrooms are single and feature an ensuite, TV, nurse call and individual air conditioning. Tasty and nutritious meals are planned by our aged care specialist dietitian and prepared freshly on site by our qualified Chef.

Experienced Registered Nurses are on duty 24 hours per day to provide high-level care and Podiatrists and Physiotherapists are among the allied health professionals available to consumers in our facility.

A comprehensive activities program includes bingo, reminiscence therapy, craft, pet therapy, visiting entertainers who provide music and dance, weekly religious services and bus trips. Consumers can relax and be pampered with weekly hair and beauty services.

Common areas at Melrose include spacious dining and lounge areas where consumers and their visitors can relax and chat, and welcoming courtyards that are the perfect spot for an al fresco catch-up with family and friends.

We also offer a stimulating and secure environment for consumers with dementia and wandering tendencies in our Lavender Wing.

All our staff are fully trained, experienced and are passionate about working with older people.

If you choose to become a consumer, our caring team can assist you with personal care (such as showering and getting dressed), managing your health and medication, and all of the day-to-day jobs that have become difficult to manage.

We make life easy by looking after the cooking, cleaning and laundry, and will work with your family to develop a support plan that’s right for you.

All aspects of care are thoughtfully provided here at Melrose.

Accreditations

Like all accredited aged care homes, Melrose Aged Care is subject to a regular series of support contacts conducted by the Aged Care Quality and Safety Commission. The purpose of which is to monitor our ongoing compliance with the Accreditation Standards and the Aged Care Act.

A support contact involves an unannounced visit to the home by the commission’s quality assessors. A support contact generally lasts one-day and involves an overview of our performance against certain aspects of care or services.

We are also subject to 3 yearly Re-accreditation audits. This involves 2 quality assessors being onsite for 2 days. This audit is to assess our performance against all the 8 Aged Care Standards.

Melrose’s most recent re-accreditation audit was completed on the 5th September 2018 and we were assessed as meeting all the required outcomes.

UPA has annual internal Quality Review audits as an ongoing part of the organisations Quality Improvement program. The audits are conducted by external consultants who have an extensive experience in the aged care sector. Our last audit was undertaken in May 2019 and resulted in all standards being rated as met.

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If you would like to learn more about the services or supports, we can provide you, or your loved one, please either Call: 02 8197 9300 or Email: info@sydney.upa.org.au

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