About

Residential Aged Care Facilities

Our residential aged care homes provide friendly and caring home environments that make you feel comfortable and safe. We will give you the choice and control to make your own decisions about how you live and will provide you with personalized care based on your unique needs.

24/7 Professional Care

  • Highly trained and experienced staff with clinical care expertise
  • Registered nurses in each aged care facility
  • Care plans are tailored to meet your needs
  • Provision of dementia care and palliative care
  • Electronic records management
  • Provision of aids and equipment
  • Experienced allied health professionals

Modern & Comfortable Living

  • Private room with self-contained bathroom
  • Individual air conditioning in each room
  • Dining and lounge rooms beautifully furnished
  • Landscaped courtyards and gardens
  • On site cafes, hairdressers & beauty care

Meals

  • Nutritious and tasty food that is prepared onsite
  • A variety of seasonal menus for breakfast, lunch and dinner
  • planned by our dietitians
  • Special occasion menu’s
  • We provide a selection of meals CHOICE

Community Lifestyle

  • Lifestyle/activity staff at each aged care facility
  • A choice of activities
  • Regular trips to local shopping centres and other attractions
  • Entertainers visit on a regular basis
  • Celebration of special events/occasions

How to apply for an ACAT assessment & residential

Step 1

aged care services sydney

Register with My Aged Care

Call 1800 200 422 or visit myagedcare.gov.au. They’ll register your details and refer you to your local Aged Care

Assessment Team (ACAT).

Step 2

aged care services sydney

Arrange income / assets

Visit the Department of Human Services (DHS) or call 1800 227 475 to request this, as it helps determine how much government assistance you’ll receive for aged care.

Step 3

aged care services sydney

Your ACAT Assessment

ACAT will contact you to book a face to face assessment at your home or hospital to discuss your aged care needs.

Step 4

Home Care Services - tick

Receive your ACAT approval

Their letter will tell you if you’re eligible for residential aged care, as well as the level of care you’ll receive.

Step 5

Home Care Services - Notebook

Get your fee notification letter

This will include the maximum basic daily care fee you can be asked to pay, plus any means-tested care fee or accommodation fee you may pay.

Step 6

Home Care Services - Phone

Get in touch

Contact Us if you need help understanding your letters, and to find out how our residential aged care homes can cater to your needs.

Step 7

Home Care Services

Book a tour

It’s a good idea to visit more than one home to make sure you find the one that suits you best in terms of location and services.

Step 8

Home Care Services - Notebook

Apply for a place

If you choose us, we’ll work with you to help you secure your place and sign your agreement, which will include your care needs, services, any fees, and your rights and responsibilities.

Step 9

Home Care Services - Key

Move in

You’ll be able to bring some personal items and keep your own healthcare team if you wish. And our team will keep working with you to make sure your care needs are met.

Stage 1

Book your assessment

Step 1

aged care services sydney

Register with My Aged Care

Call 1800 200 422 or visit myagedcare.gov.au. They’ll register your details and refer you to your local Aged Care

Assessment Team (ACAT).

Step 2

aged care services sydney

Arrange income / assets

Visit the Department of Human Services (DHS) or call 1800 227 475 to request this, as it helps determine how much government assistance you’ll receive for aged care.

Step 3

aged care services sydney

Your ACAT Assessment

ACAT will contact you to book a face to face assessment at your home or hospital to discuss your aged care needs.

Stage 2

Get your results

Step 4

Home Care Services - tick

Receive your ACAT approval

Their letter will tell you if you’re eligible for residential aged care, as well as the level of care you’ll receive.

Step 5

Home Care Services - Notebook

Get your fee notification letter

This will include the maximum basic daily care fee you can be asked to pay, plus any means-tested care fee or accommodation fee you may pay.

Step 6

Home Care Services - Phone

Get in touch

Contact Us if you need help understanding your letters, and to find out how our residential aged care homes can cater to your needs.

Stage 3

Find your aged care home

Step 7

Home Care Services

Book a tour

It’s a good idea to visit more than one home to make sure you find the one that suits you best in terms of location and services.

Step 8

Home Care Services - Notebook

Apply for a place

If you choose us, we’ll work with you to help you secure your place and sign your agreement, which will include your care needs, services, any fees, and your rights and responsibilities.

Step 9

Home Care Services - Key

Move in

You’ll be able to bring some personal items and keep your own healthcare team if you wish. And our team will keep working with you to make sure your care needs are met.

Residential Costs

What will it cost?

Each home sets their own prices, within a prescribed limit, and costs will vary. How much you will have to pay depends on the place you choose and an assessment of your income and assets. Typically, there are three types of costs associated with all aged care homes:

Basic daily fee

Basic daily fee is currently $51.63 per day

This is the amount that everyone pays for the day-to-day services they will receive at the home.

This fee helps pay for your day-to-day services such as meals, cleaning, facilities management and laundry. Everyone is expected to pay a basic daily fee to cover these services.

The basic daily fee is 85% of the single person rate of the basic age pension. The government sets the price on 20 March and 20 September each year, changing in line with increases to the age pension. Prices are published on the Department of Health website.

You pay your basic daily fee directly to your aged care home, on a fortnightly basis. The fee applies for every day you are a resident, including days when you might be away overnight; for example, on holiday or in hospital.

Accommodation costs

A contribution towards or full payment for your room that you may have to pay depending on your assessed income and assets.

If you can afford it, you are expected to pay for your room. However, help with some or all of the accommodation costs is available to those that need it. This is determined by an income and assets assessment, but as a general guide:

  • if you have income below $27,460 and assets below $49,500, the Australian Government will pay your accommodation costs (Fully supported resident
  • if you have income above $69,430 or assets above $169,079, you will need to pay for the full cost of your accommodation, negotiated and agreed to with the aged care home
  • if you need to pay for part of your accommodation, the Australian Government will pay the rest.

More information on how the income and assets assessment is used can be found below, or you can read more on “my aged care” Income and assets assessment page.

Aged care homes are required to publish their maximum accommodation costs for their various rooms on this website. You and the home can negotiate and agree to a lower price, but you cannot be charged more than the maximum published price.

The maximum published prices for our 4 aged care facilities is currently:

Melrose Village – $550,000

Kennett Homes – $550,000

Heiden Park Lodge – $450,000

The Laurels – $250,000

Options available for payment of Accommodation costs are: 

  • a lump sum (a refundable accommodation amount)
    • If the government is helping with the costs, this is called a Refundable Accommodation Contribution (RAC).
    • If you are paying the full amount yourself, it’s called a Refundable Accommodation Deposit (RAD).
  • rental-style daily payments (a daily accommodation charge)
    • If the government is helping with the costs, this is called a Daily Accommodation Contribution (DAC).
    • If you are paying the full amount yourself, it’s called a Daily Accommodation Payment (DAP).
  • or a combination of both lumpsum, and the rest through smaller non-refundable daily payments.

If you choose to pay an amount as a lump sum, any unused money is refundable when you leave the home.

Drawdown is available for DAP to be taken from the RAD, and the balance refunded when you leave.

Means-tested care fee

Means-tested care fee (the maximum is currently $252.20 per day)

A varying cost for the care services you receive based on an income and assets assessment.

Not everyone will have to pay a means-tested care fee. The exact amount you will pay is determined through an income and assets assessment.

There are annual and lifetime caps on means-tested care fees. The current maximum an aged care home can charge you is:

  • $27,754.52 per year, or
  • $66,610.90 in a lifetime.

If you are moving from home care into an aged care home, any income-tested care fee you paid while you were receiving care at home will also be counted towards the annual and lifetime cap if you move into an aged care home.

If you are on a means-tested government pension, you do not have to complete the whole Income and Assets Assessment Form. The form will outline the areas that you are to complete.

You can get an idea of what you may have to pay by using the ”my aged care” residential care fee estimator.

Read more about the costs and fees on the “my aged care” aged care homes costs page.

What customers are saying?

If you would like to learn more about the services or supports we can provide you, or your loved one, please either Call: 02 8197 9306 or Email: enquiries@sydney.upa.org.au

Careers at UPA Sydney

How can we help?